Welcome to Number Shack. We want you to understand how our services work, what you can expect from us, and what we expect from you. Please read this carefully before using our services.

1. Using Our Services

By using Number Shack, you agree to these Terms. If you don’t agree, please don’t use our services. You must be of legal age in your country to enter into this agreement.

2. Your Account

Keep your login and password safe.
If someone else uses your account, you’re responsible.
We recommend changing your password regularly.

3. Refunds & Exchanges

All sales are final.
We don’t offer refunds or exchanges.
If a number can’t be released, we’ll refund you in full.
The old 30‑day money‑back guarantee ended April 12, 2026.

4. Phone Numbers & Porting

Numbers are parked first, then released for purchase.
You can port your number to your carrier, but confirm they’ll accept it before buying.
Ports usually take 2–10 days, but delays can happen.
You must port within 30 days or you’ll lose the number.
If you stop paying monthly fees, you’ll forfeit the number unless you’ve ported it out.
No voicemail is included.

5. Fair Use & Restrictions

Don’t spread false or misleading information about us.
Our logos, documents, and technology are protected — you can’t use them without permission.
Use our services only for lawful purposes.
Don’t use scripts or tools to change our portal — that could get your account deleted.

6. Payments & Balances

Payments are applied first to any negative balances.
Negative balances must be paid in full.
We may suspend accounts with unpaid balances.

7. Privacy & Security

We don’t sell your personal information.
Sometimes we use trusted third‑party providers to deliver services securely.
We screen IP addresses for fraud protection. If flagged, you may be denied access.

8. Liability

We’re not responsible for indirect losses like advertising costs or lost profits.
Our liability is limited to the amount you paid for the service.

9. Disputes

Any disputes will be handled under Ontario law in the courts of Sarnia, Ontario.
California customers can contact the Consumer Affairs Department for help at 1‑916‑445‑1254.

10. Resellers

Resellers must follow all regulations and keep proper licenses.
Resellers must not make representations on our behalf without written approval.
Resellers are responsible for their own activities and must indemnify the Company against claims.

11. Charge‑Backs

If you dispute a charge with your credit card company, it counts as breaking our agreement.
You’ll need to cover any fees and legal costs we incur.

12. Final Notes

These Terms may change. Updates will be posted on our website, and major changes will be emailed within 30 days.
Even if we don’t enforce a rule right away, it still applies.
This agreement applies to you and your successors.

LEGAL TERMS:

DEFINITIONS

• Company: BeeFound Business Optimization Inc. (herein “BeeFound.ca” or "Number Shack” or "NumberShack.com" or ” “CAN-US Alliance Database” or "CAN-US" or "phonenumber.store" or “Company”), its contractors, agents, employees, associates, shareholders, partners and anyone working with or for BeeFound Business Optimization Inc. and its subsidiaries.

• Customer: You, the person or entity, and its contractors, agents, employees, associates, shareholders, partners, or associates using thephonenumber.store service.

INTRODUCTION

The Company provides the following Terms of Service, which are subject to change at any time, (Herein “Terms” or “Agreement” or “Terms of Service”) to its customers for the use of their services. When it refers to “Services”, the company means offering to customers a vast range of standard telephony and communication features. The present Terms shall govern all Services provided by the Company to its customers.
Please read the Terms prior to using the Company services. By accessing and using NumberShack.com, making a purchase, and/or opening an account, and/or using our signup form and/or our customer service by email, live chat, fax, phone or text, you agree that you have read, understood, and consent to these Terms and Conditions and agree to be legally bound by this Agreement, and any modification of such Agreement by the continuous use of the services.
If the customer doesn’t agree with these Terms of Service, the Customer shall not use the Company services or make a purchase.

APPLICATION

The following Terms of Service apply to all individuals referred to as customer and/or user of the Company's Services.
The Services provided by the Company are available only to entities and persons over the age of legal majority established by the law of customer’s country and capable of entering into a legally binding agreement under applicable law.
By using the Company’s Services, you declare that you have the legal capacity to do so, and that you understand that any breach of this obligation will be at your sole and entire responsibility and that the Company will not be held responsible.

RESTRICTIONS

The Customer shall not spread misleading or false information about the Company.
All information provided to the Customer and published on the Company’s website is the intellectual property of the Company. Unless otherwise agreed in writing by both parties, the Customer may not use any documents, logos, or information related to the Company’s technology.
The Customer agrees that they are not granted any right to initiate claims, remedies, or actions—legal or otherwise—that may harm the Company in any way, whether directly or indirectly, in connection with the Products or Services.
The Company will not sell personal or corporate information to third parties except as permitted under these Terms and as necessary to provide, support, and secure the Services. The Customer acknowledges and agrees that the Company may use third‑party service providers to deliver all or part of the Services, and that Customer data may be hosted by the Company or its authorized providers.
The Company is not currently offering new accounts outside of Canada and the United States.

The following Terms of Service may be revised at any time. Amended Terms will take precedence over prior versions. If notice is not sent directly to the Customer, the Company will post notification on its website. It is the Customer’s responsibility to review the Terms regularly and remain current with revisions. Major changes will be communicated to Customers within thirty (30) days via email.
The Customer is responsible for safeguarding login and password information. Any loss, disclosure, or misuse of such information is the sole responsibility of the Customer. Customers are encouraged to change passwords frequently to protect their accounts.
The Customer agrees to use the Service only for lawful purposes. The Company makes no warranties, expressed or implied, including but not limited to merchantability or fitness for a particular purpose, regarding its products or services.
Payments will first be applied to any negative balances. All negative balances are due, and usage of the Service with a negative balance does not waive payment obligations. The Company reserves the right to suspend accounts with negative balances. Written notice will be provided within thirty (30) days in the event of suspension.
The Company reserves the right to temporarily or permanently discontinue Service at any time without notice. In such cases, refunds will be issued for unused balances.
Rate quotes are valid only on the day issued. Customers are responsible for verifying rate accuracy.
The use of scripts that modify the customer portal interface beyond cosmetic changes (e.g., GreaseMonkey scripts adding form options) is strictly prohibited and may result in immediate account deletion and legal action.
The Customer is responsible for all account usage and maintaining a positive balance. At the Company’s discretion, a port‑away fee may apply for numbers leaving its network, as this is a pass‑through charge from carriers.
Porting Fees
$35 fee for resubmission after rejection or cancellation
$75 fee for cancellation once submitted to the carrie
$475 fee for expedited porting, if available
The Company does not encrypt transmissions or sensitive customer data stored in its database. The Company may voluntarily disclose customer information, usage, or call records if required by law, court order, or governmental authority.
By submitting suggestions, feedback, or voluntary contributions, the Customer acknowledges that the Company has no obligation of confidentiality.
The Company employs a private security firm to screen IP addresses upon login and account creation. Customers may be denied access if flagged by the system. The Company is not liable for inconvenience, financial loss, or other issues arising from this measure.
Customers must verify that any number delivered to their account is active before publishing. Testing should be performed from a landline or mobile provider. The Company is not liable for damages or advertising expenses resulting from non‑working numbers. If a number is confirmed non‑working, it will be deleted and refunded.
All parties agree to conduct business in compliance with applicable laws, specifically the laws of Ontario, Canada.
In no event shall the Company be liable to the Customer or any third party for direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including liquidated damages, penalties, lost profits, or loss of business, even if the Company was advised of the possibility of such damages.
Disputes involving the Company’s Services shall be governed by the laws of Ontario, with exclusive jurisdiction in the courts of Sarnia, Ontario.
These Terms, and any amendments, constitute the entire Agreement between the Customer and the Company regarding the Services and supersede all prior agreements. If any provision is found invalid, it will be limited or eliminated to the minimum extent necessary, and the remaining Terms will remain enforceable.
The Customer may not assign or transfer these Terms without prior written consent from the Company. The Company may assign, transfer, or delegate its rights and obligations without Customer consent, but will provide notice if such action occurs.
Resellers
Resellers of the Company’s Services represent and warrant that they have read and understood these Terms and agree to comply with them. Resellers must maintain proper licenses and authorizations, comply with applicable regulations (including registration with authorities such as the CRTC or FCC), and indemnify the Company against any claims or damages arising from their activities. Resellers may not make representations on behalf of the Company without prior written approval.

PORTING AND OWNERSHIP

Phone numbers are initially parked as landlines through various VOIP providers and made available for purchase. All sales are subject to the parking provider’s release of the number. If a number cannot be released, the Customer will receive a full refund, and the Company shall be held harmless from any liability arising from such unforeseen circumstances. Customers must not order promotional materials or advertise their new number until ownership has been confirmed.
No service plan or SIM card is included with the purchase. Upon completion of a purchase, the Company will email instructions on how to initiate the port to the Customer’s current provider. Customers may port (transfer) the number to their chosen carrier, including landline, mobile, or VOIP providers. It is the Customer’s responsibility to confirm with their preferred carrier that the selected number(s) will be accepted prior to purchase.
The Company does not charge a porting fee. Customers must complete the port within 30 days of purchase; failure to do so will result in forfeiture of the number. Ports typically take between 2–10 days to complete, though delays may occur. Customers should not order promotional materials or advertise their new number until ownership is confirmed.
Customers may choose to leave numbers “Parked” or use “Call Forwarding.” No voicemail service is included. Customers may port out at any time; there are no hidden fees and no contract. However, if monthly fees are not paid, the number will be forfeited unless ported out.
Not all numbers are transferable to all carriers. Customers must confirm carrier acceptance before purchasing. A Customer or their authorized agent (“Requesting Party”) may request that the Company port a number assigned to the Customer to a third‑party provider (“Port‑Out”). The Company will support such requests and cooperate with the Requesting Party in accordance with reasonable directions and the Company’s standard operating procedures with its carriers.
Until the Port‑Out is complete and Parking or Forwarding Service is terminated, the Customer remains bound by the Terms of Service and this Addendum. Once the Port‑Out is complete, the Customer must terminate the associated Voice Services to stop incurring charges. The Customer remains responsible for all monthly service fees, taxes, governmental fees, and other charges incurred up to the date of termination.

REFUND and EXCHANGES POLICY

All sales of phone numbers and services through Number Shack are final. The Company does not provide refunds, returns, or exchanges under any circumstances. Any prior references to a 30‑day money‑back guarantee are void and unenforceable for purchases made on or after April 12, 2026.

NUMBER WAREHOUSING/HOARDING

The Company does not warehouse or hoard telephone numbers, as defined by the FCC.
Search results displayed by the Company include phone numbers aggregated from multiple sources and refined through our proprietary search algorithm. In general, the Company does not own or hold title to listed telephone numbers until a bona fide subscriber establishes service through our website.
Activation (setup) fees are not to be construed as the “purchase price” of a phone number. These fees cover the development and operational costs of our search engine service, as well as expenses associated with service establishment through our underlying carriers and vendors.
Although rare, inventory reported may occasionally be unavailable due to database timing or other factors. Because availability is not guaranteed, Customers should make no assumptions about numbers ordered until the Company confirms the order is complete and the Customer has placed a test call to verify operation. The Company’s liability for unavailable numbers is limited to the amount paid for the number, and the Company is not responsible for consequential damages such as printing or marketing costs.
Once a number is provisioned and operating properly, it becomes part of the Company’s service and may be used, ported away, or canceled, subject to our Terms of Use.
Telephone numbers that are canceled or suspended due to non‑payment may be re‑listed on our search engine or returned to the available pool of numbers at the Company’s sole discretion.

CREDIT CARD CHARGE-BACK

If a Customer initiates a charge‑back with their credit card company for purchases made through Number Shack, the Company will treat this action as a breach of contract and will pursue all available remedies. The Customer agrees to reimburse the Company for any charge‑back fees assessed by the credit card issuer.
The Customer further agrees to cover all reasonable legal and collection expenses incurred by the Company, including but not limited to attorney fees, paralegal services, collection agency costs, and court filing fees. The Company reserves the right to seek judgment in Small Claims Court to recover these amounts.

GENERAL

The Customer acknowledges that any breach of the ownership provisions in this Agreement will cause the Company irreparable harm. In such cases, the Company may seek injunctive relief in addition to all other remedies available at law or in equity.
The Customer shall not transfer or assign this Agreement or any rights under it. Any attempted transfer or assignment in violation of this section shall be void.
Subject to the foregoing, this Agreement shall be binding upon and inure to the benefit of the parties, their successors, permitted assigns, and legal representatives. The Company’s failure to exercise any rights under this Agreement shall not be construed as a waiver of those rights, nor shall it affect the validity of this Agreement.
The provisions relating to intellectual property ownership, restrictions on use or disclosure of the Services, disclaimers of warranties, limitations of liability, and indemnification shall survive termination or expiration of this Agreement for any reason.
The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.
Section titles are provided for convenience only and have no legal or contractual effect.
California Consumer Rights Notice
Under California Civil Code Section 1789.3, California users of the Service are entitled to the following notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1020 N Street, #501, Sacramento, California 95814, or by telephone at 1‑916‑445‑1254.

LIMITATION OF LIABILITY

In no event shall the Company be liable to the Customer or any third party for special, indirect, incidental, or consequential damages, whether arising under contract, warranty, tort (including negligence or strict liability), or any other theory of liability.
The Company’s total liability for damages, regardless of the form of action, shall not exceed the license fee, if any, paid by the Customer for the Services.
This limitation of liability reflects the allocation of risk between the parties. The limitations set forth in this Section shall survive and remain enforceable even if any limited remedy specified in this Agreement is deemed to have failed of its essential purpose.
Certain jurisdictions do not allow specific limitations of liability; therefore, some of the foregoing limitations may not apply to the Customer.

INDEMNIFICATION

The Customer agrees to indemnify and hold harmless the Company, its directors, officers, employees, and agents from and against any and all liabilities, losses, costs, expenses (including reasonable attorneys’ fees), and damages arising out of:

Any negligent acts or omissions by the Customer
Any willful misconduct by the Customer
The Customer’s use of the Services
Any breach of this Agreement by the Customer

CUSTOMER ACKNOWLEDGMENT

By accessing or using NumberShack.com, making a purchase, opening an account, or engaging with our customer service channels (including email, live chat, fax, phone, or text), the Customer confirms that they have read, understood, and consented to these Terms and Conditions.
The Company reserves the right to modify its website, services, policies, and these Terms of Service at any time. Continued use of the Company’s services constitutes acceptance of any such modifications and binds the Customer to the updated Agreement.
Customers who do not agree to these Terms of Service must refrain from using the Company’s services or making purchases.

THESE TERMS AND CONDITIONS WERE UPDATED ON 04/17/2026

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