What if I want a refund?

Our Satisfaction Guarantee

Your satisfaction is our top priority. If you are not completely satisfied with your new phone number, we will gladly refund you 100% of your money. We want you to love your new phone number and are committed to providing you with an exceptional experience.

Refund Policy

If you have not yet initiated the porting process to your carrier, we can easily cancel your order and issue a full refund via the same payment method you used.

In the event that the porting process has already begun, we will make every effort to cancel it or wait until it completes and then port the number back to its original provider. While there may be a slight delay in processing your refund in this scenario, you will still receive 100% of your money back.

Please refer to our Terms & Conditions for any applicable restrictions.

Initiating a Refund

To request a refund, please complete the form located at refund.numbershack.com. We will promptly review your request and process your refund as soon as possible.

We appreciate your business and value your feedback. If you have any questions or concerns, please do not hesitate to contact us.