Port Support

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We recommend reading our online interactive guide, Porting 101, as this will answer most questions about porting. This will save you 5-10 hours of phone calls for incorrect porting.

95+% of port outs submitted by our customers happen with no delays, no follow up, and no support, however, if you end up being in the other -5%, we are here to help you!


For urgent support issues, please call 416-651-HELP or call toll-free 1-888-416-PORT, and for general porting questions, please submit a support ticket and we will reply the same day


What is a port?
My provider said you denied the port
My port was rejected
I can’t make and/or receive phone calls
I can’t send and/or receive text messages
My voicemail is not working
My call display is not working
My port did not happen today
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